Korean-Language IT Helpdesk
L1/L2 IT support in Korean for employees or end users — password resets, device issues, access requests, and ticket triage — so your Korea-facing teams are not waiting on an English-only desk.
Business Process OutsourcingServices
Tech Talent provides Business Process Outsourcing teams in Malaysia who combine Korean or Japanese language fluency with IT and customer-service skills. We staff and run the processes you need to support Korean- and Japanese-speaking users — without you building a language desk in-house.
Korean & Japanese
Language-capable Business Process Outsourcing for customers, users, and internal teams who need KR or JP support
IT + CX
Helpdesk, product support, and customer service — not generic call-centre seating
Flexible scale
Short-term overflow or an ongoing dedicated team — we size the desk to your volume
Malaysia-based
Licensed employment agency (JTKSM 1304) with full statutory handling of the people on your process
Each Business Process Outsourcing engagement is scoped to your process, hours, languages, and tools.
Business Process Outsourcing Use Cases
Japanese-Language IT Helpdesk
The same IT helpdesk model in Japanese: bilingual analysts who can follow your ITSM workflow, escalate to L3 correctly, and close tickets without a language bottleneck.
Customer Support for KR & JP Markets
Inbound and outbound customer service for products or services sold into Korea or Japan — enquiries, order status, complaints, and follow-up — handled with the right language and cultural context.
Technical Product Support
Application, SaaS, or hardware support in Korean or Japanese: onboarding users, walking through features, logging bugs, and routing complex cases to your engineering team.
Back-Office Operations
Language-dependent admin work — data entry, document handling, billing queries, and process follow-up — run as a managed Business Process Outsourcing function rather than ad-hoc hiring.
Overflow & After-Hours Coverage
Extend your existing desk when volume spikes or when Korea/Japan business hours fall outside your in-house shift. We add trained people onto your process, then scale down when demand drops.
If you need Korean or Japanese language coverage for IT support, customer service, or back-office work, Tech Talent can staff and operate that process from Malaysia. Contact us with the process, languages, hours, and volume you need to cover.
Frequently Asked Questions
Common questions about Business Process Outsourcing with Tech Talent.
What Business Process Outsourcing work do you actually run?
We focus on Korean- and Japanese-language Business Process Outsourcing: IT helpdesk, customer support for KR/JP markets, technical product support, and back-office operations. We do not sell BPM consulting or process-automation software.
How is Business Process Outsourcing different from contract staffing?
Contract staffing places individuals onto your team. Business Process Outsourcing means we run a defined process for you — tickets, customer contacts, or back-office work — with language-capable people, coverage hours, and quality oversight. You own the outcome of the process; we staff and operate it.
Which languages do you support?
Korean and Japanese, typically paired with English so tickets and handoffs work with your existing IT or CX teams.
Can you start small and scale later?
Yes. Engagements can start as overflow or after-hours cover and grow into a dedicated ongoing team as volume justifies it. We scope headcount, shifts, and tools with you before go-live.
Can you employ the desk team if we have no Malaysian company?
Yes. Combine the language desk with Employer of Record: Tech Talent employs the people in Malaysia, and can also run the helpdesk or customer process. See the Korea/Japan IT desk package for how the two fit together.Korea/Japan IT desk